COVID-19 Update: 6/2/2020
To our Ayers Animal Hospital Family;
As these difficult times continue, we’re maintaining our promise to keep you up to date on our decisions concerning COVID-19. Our previous statement indicated that we would be attempting a reopening of our lobby on June 8th, 2020. We’ve decided, with the recent uptick in social gatherings, to push this back to June 22nd, 2020. It’s important to us that we support the health and safety of out pet parents and team members! Again, this reopening will be contingent on the developing “new normal” as more information becomes available to us.
We understand that this has been frustrating- it’s been frustrating for us as well! We appreciate your patience with us during the past several months, as well as your patience and support moving forward! Again, please remember that our reopening will involve the following protocol changes:
- All staff members will be required to wear face coverings at all times. Staff members will also be required to wear gloves, which will be changed between appointments.
- All pet parents/clients will also be required to wear face coverings. These can be in the form of masks, bandanas, or scarves and must cover BOTH the mouth and the nose. If you are unable or unwilling to wear a face covering, you will be required to use our curbside appointment option.
- The number of clients allowed in the lobby at any given time will be limited to maintain social distancing. A helpful team member will be available to manage foot traffic. IF YOU PREFER TO HAVE A CURBSIDE APPOINTMENT, just let us know, and we’ll be happy to accommodate this preference. We highly recommend curbside appointments for at-risk groups.
- Examination rooms will be fully disinfected between each appointment, with special attention being paid to high-touch surfaces (such as door handles and chairs).
- Our lobby will be regularly disinfected throughout the day.
- There will be floor markings denoting the appropriate distances to be maintained between clients and clients/staff members.
These times continue to be confusing and stressful, however we at Ayers Animal Hospital are committed to being one of the safest places you visit while providing the best veterinary care in the region. Failure to follow the above guidelines puts us all at risk, so please bear with us and follow the instructions of any posted signage and team member guidance! We’re doing our very best to keep these transitions as smooth and painless as possible, and we very much appreciate the patience and compassion we’ve seen from our pet parent network. We know there have been slowdowns in service as we all adjust, but we will continue to make modifications to keep your wait times to a minimum. Again, things are subject to change, but we’ll do our best to keep you up to date on any further developments. Feel free to call us with any questions at (304)-529-6049!
-The Veterinarians and Team of Ayers Animal Hospital
Beginning of the COVID-19 pandemic, we have been focused on providing continued care for pets while at the same time, protecting the safety of our veterinarians, staff, and clients alike. This has led to innovative changes at our hospital which have included curbside check-ins and checkouts, increased use of text communications, and home delivery of medications and food. We have been experiencing some negative comments during this difficult and challenging time that your wait times are too long as we are doing things so differently, but we are still giving the best care for your pet and we are seeing appointments as quickly as we can. Wait times will be longer as usual as we are seeing, non-routine exams, sick, and emergency patients we would like patience from you and not to continue to be negative to our staff. We all are in this pandemic together and safety is our first priority both human and pet. Thank you for your understanding, patience, and continued support and to all who appreciate the hard work we have continued to do to keep your pets healthy and happy.
If you would like to fill out our online forms on our website to help our staff collect as much information on your pet this would help us out greatly. Click on new patient center tab and click on online forms print out and fill out all the information and give to our staff when we come out to pick up your pet this will help save us some time.
A COVID-19 Update for our Ayers Animal Hospital Family;
To maintain compliance with the “Stay at Home” order from West Virginia Governor, Jim Justice, Ayers Animal Hospital will be rescheduling all elective surgical procedures and routine yearly vaccines for the next two weeks. This includes routine spays and neuters, elective dental procedures, routine yearly vaccinations and other non-urgent procedures. If you have one of these procedures scheduled for the next two weeks, one of our helpful team members will be calling you to help you reschedule for a date after April 6th, 2020. Urgent surgical procedures, new puppy vaccines and puppy booster vaccines, and urgent dental procedures will not be affected.
We understand that this is an inconvenience, and we are very sorry for that. The decision was made with our team members’ and your best interests and safety at heart, so please be patient with us. We understand that many of you have scheduled your procedures many weeks in advance, but we’ll be sure to fit you into our schedule as soon as possible! We know you’ve come to expect the very best medical and surgical experience available in the area, and we look forward to continuing to provide you with that same excellent service for which we’re known!
In addition to this, some of you have expressed concern about the new protocols requiring our team members to wear personal protective equipment for your consultations. We understand that this can make our team members appear scary to you and your pets, and that it can be difficult to hear with the muffling effects of a mask. Please remember that we, as essential workers, are at a heightened risk of exposure to COVID-19 due to our work with the public, and the new protocols have been implemented to protect you, your families, our team and their families. We want you to have a safe experience at our hospital during these difficult times, and the safety of our team and their families is very important to us.
We are very grateful to be considered an essential service, and we are thankful that we are able to continue to serve you and your pets at a time when you need it most. Thank you for your patience and loyalty during these difficult times!
-The Doctors and Team of Ayers Animal Hospital, 03/24/2020
To the Ayers Animal Hospital family;
As we continue to absorb new developments concerning COVID-19 (the novel human
coronavirus), our plan to protect you, the community, and all of our families is continuing to evolve. We
are subsequently making some temporary changes for the safety of all. Our goal is to make this
transition as painless as possible for you and your pet!
Beginning Monday, March 21, 2020, we will be closing our lobby to non-employee traffic. THIS
DOES NOT MEAN THAT WE ARE CLOSING! We are fully capable of providing your pets with the high-level
care you’ve come to expect! In order to facilitate this care, we ask that you please exercise patience
during this time.
Upon your arrival to our hospital, please call us at 1-(304)-529-6049. One of our helpful team
members will get you checked in! We’ll need to know the type and color of your vehicle as well as a
phone number at which to reach you. Once you’re checked in, relax! One of our technicians will be out
to greet you soon. They will take a thorough history of your pet and any problems he or she may be
having, and may obtain preauthorization for testing if necessary. We will then take your pet from your
car into our office to be examined by your veterinarian. You will likely be asked to remove your pet’s
leash, as we have leashes that are better able to be disinfected. Please keep cats (or small dogs, if you so
choose) in a pet carrier.
After your pet has been examined, we’ll call you and speak with you directly concerning your
pet! Any forms that need to be signed will be brought to you, and estimates for procedures will be
available. Any payments that need processed will be done via phone (or with one of our helpful team
members as courier in the case of check or cash payments).
If your pet is having an elective surgery in the near future, be aware that we may need to send
you surgical check-in documents via email, or have one of our surgical team members check you in over
the phone. The shortage of surgical supplies may also require us to reschedule your procedure for a later
date. Rest assured, we’ll keep you up-to-date as more information becomes available to us!
We continue to want Ayers Animal Hospital to be one of the safest places you visit during these
trying times, and we look forward to seeing you and your pets! We want you, your families, and our
team members to stay healthy so that we can continue to provide the best and most thoughtful care
possible! Please feel free to call, email, or reach out via Facebook with any questions you have- we’re
happy to address any questions or concerns!
THANK YOU VERY MUCH FOR YOUR PATIENCE AND COOPERATION!
-The Doctors and Team of Ayers Animal Hospital
To all of our wonderful pet parents,
In the midst of recent developments with COVID-19 (the new novel human coronavirus), we are implementing a plan to protect our clients and our team. These changes may be updated with the changing environment surrounding the coronavirus. Please watch your email, our Facebook page or our website for further developments.
So far, there has not been any evidence that pets are able to transmit the virus back and forth with humans and we are not concerned about handling and treating patients. Our concern is human to human transmission. The greatest risk for transmission is through airborne particles. Surface contact is another mode of transmission and is something we already manage in our routine operations. We routinely disinfect surfaces and wash our hands and avoid touching our faces to prevent transmission between patients and between humans. We are adjusting our practices to focus more on limiting exposure between humans. We are implementing additional cleaning measures on all surfaces including counters, chairs, door handles, pens, clipboards, credit card machines, etc. to limit any transmission through surface contact and we are asking with respiratory signs to please stay home.
We don’t want a pet who needs help to go without veterinary care. If you are sick with respiratory signs or in one of the high risk categories for severe complications if infected (those over 65 years old, have diabetes, high blood pressure, are immunocompromised, are going through chemotherapy or radiation treatments, have had an organ transplant, have a young child or baby), we want to keep ourselves, other pet parents and you as safe as possible so we are going to offer nontraditional appointments. These appointments will need to be set up ahead of time in order for us to allot the additional time it will take for our staff to transport your pet back and forth so please be sure to call and let us know you would like one of these appointments.
Pet only appointment. We will come out to the car and get your pet, take it inside and do the exam and any testing, the doctor will speak with you over the phone about your pet. We will check you out over the phone by using a credit card and bring the pet and any medications back out to the car when we are done. If your pet is overly anxious without your present, we can plan for a safe anti-anxiety medication to give prior to the appointment to make the experience less stressful for your pet.
Surgical drop off as a pet only appointment. Instead of coming in to sign the paperwork the morning of surgery, we can email you the treatment plan and surgery release. You may scan it and email it back to us or hand it to us at the front door or at the car when we come out to get your pet. Pickup will be the same as a pet only appointment.
There may be future problems with medication supplies. If you are currently purchasing your pet’s medications at a human pharmacy and would like to avoid going there please give us a call. We may be able to provide those medications or special order them for you so you don’t have to wait with sick humans at a human pharmacy to get your pet’s medications. Our online pharmacy is also an option for pets that don’t need medications immediately, and they offer shipping directly to your door. We would be happy to help you if you choose to go that route.
Our goal is for Ayers Animal Hospital to be the least risky place you visit outside of home so your pets can still get the care they need without risking your own health. We also want our team members to stay healthy so we can continue to provide you with the best and most thoughtful care we can give. Please feel free to call or email us with any questions and we will provide updates with any changes as they happen.
Ayers Animal Hospital